Hurricane Sandy recently caused immense destruction to the eastern seaboard of the US, especially in New York and New Jersey. The epicenter of restaurant culture in the USA, New York City was especially hard hit by the storm. Restaurant owners found themselves reeling from the impact, loosing thousands of tons product, having issues with workers unable to get to their jobs, infrastructure, and loss of power.
During this disaster restaurant owners and managers found themselves reliant on a major ICT technology, their mobile smartphones, to assess, report, and react to destruction and issues that arose from the storm. Although this worked to some extent, many are looking at the storm as a message that they must update and revise their emergency plans. One of the major areas mentioned was figuring out a new line of communication non-reliant on mobile phone towers, which while they did not fail during Sandy, were an area of worry for owners.
While many restaurants may not be able to reopen because of costs and damages experienced by the storm, many will use this as a learning lesson to fix issues that they encountered. The inclusion of new ICTs in managing their restaurants during disasters to avoid loosing revenue and product. One manager, who was running operations over his mobile phone in the gym bathroom, was resolved to create a communication center for emergencies for all of his restaurants.