In the development world (as in every profession), most practitioners take technology at face value. ICT is construed as a tool to enhance proficiency and effectiveness on a broad scale, and because of its nature it may not even be considered for the more complex, and less blatantly obvious effects it can have on those beneficiaries who come in contact with it. I’d read previously about how development has the tendency to privilege technology and Western knowledge systems over indigenous knowledge systems, but I did not see a tangible example of this until I took this course. ICT applications are not immune from failure. In fact, as stressed by writers like Unwin and Heeks, they must be carefully incorporated into the culture in question so that they can have any success at building a connected knowledge society at all. From a theoretical standpoint, I now understand how critical knowledge societies are for growing an educated populace and a capable government, and part of creating such an environment is mediating between indigenous knowledge systems and modern, technology based paradigms. This is a responsibility every ICT project must take into account, or jeopardize not only its integrity, but also its effectiveness.
By extension, an interesting lesson this course has taught me is the importance of tapping into existing communications infrastructure when implementing a project. It seems obvious that this is necessary, but we in the West are many times led to believe that all new technological applications are progressive. This course has made it clear that utilizing a smart phone app to reach rural citizens who are mostly accustomed to the radio will not be successful. Furthermore, blanket applications of technology within a society that don’t realize the capacity for upkeep will inevitably be unsuccessful. Richard Heeks describes how this was a large issue in the ICT4 1.0 stage in the 1990’s and 2000’s, which attempted to replicate telecenters that had found success in North America in the developing world. These ultimately failed, as without training or even an intrinsic desire to use these centers, they fell into disrepair. It is not enough to implement a new technology, but it must be relevant to those who are going to use it. This course has demonstrated how key user efficacy is within ICT4D applications, a very important point when ICT is employed for life- saving disaster resilience and response purposes.
Finally, this course has imparted upon me the importance of technology in connecting with others in the developing community. Not only is it important to put yourself out there on ICT platforms such as LinkedIn and Twitter, but also it is also critical as a budding development professional to have tangible technological skills. Whether it is GIS mapping or social media expertise, anyone entering development today must be able to say that they are well acquainted with at least one ICT platform. Projects are increasingly relying on ICT apps to reach beneficiaries, and without these skillsets you will truly be out of the loop. I am glad that I have learned this now before it was too late, and I thank ICT4D at Tulane for imparting upon me the full weight of technology in development.